Where is The Triple Door located?
The Triple Door is located at 216 Union Street in downtown Seattle.
How do I purchase tickets?
By Phone: (866) 973-9612
In Person: 216 Union St - Seattle WA 98101 // 4pm-9pm on show nights.
How will I receive my tickets?
During the purchase process, select from Print at Home, Mobile (recommended), or Mailed.
Mobile: Access your Mobile Tickets from your confirmation email.
Mailed: Tickets will be mailed within 3-5 days of purchase.
How many performance stages are in The Triple Door?
The Triple Door has two stages. The Mainstage Theatre hosts Live Music, Burlesque, Comedy and Cabaret performances from artists all over the world. There is a ticket charge for these performances. See Upcoming Shows here. The MQ Stage & Lounge hosts Live Music from local and nationally touring acts Tuesday-Saturday, and Mondays when there is a show in the Mainstage Theatre. There is never a cover charge for performances in the MQ. See upcoming MQ shows on our calendar, here.
When do theatre doors open?
On nights with a single performance, doors, seating and dinner service begins 90 minutes prior to show time.
On nights with two performances, doors open 60 minutes prior to the early show, and 30 minutes prior to the late show.
For performances starting 6pm or earlier, doors open 60 minutes prior to show time.
What if I'm running late for a show?
At the discretion of management, unclaimed seats will be released 15 minutes after the headliner begins.
If you are running late, please call 206.838.4349 and we will hold your table for you.
What are your age restrictions?
The MQ Stage & Lounge is 21+
The Mainstage is an all-ages venue for shows starting at 8pm or earlier.
The Private Suites are perfect for families with children.
The glassed in rooms provide lighting and volume control that is customizable for each guests needs.
Performances starting at 9pm or later are all 21+.
All Burlesque performances are 17+ (early shows), and 21+ (late shows).
Please view specific performance info for exceptions.
Will I have reserved seats?
All seated tickets purchased through The Triple Door are Reserved Seating.
Can you accommodate large parties?
Due to the limited number of large tables, parties of five or more may be seated at separate tables. If you are purchasing tickets online for a large group, try selecting multiple tables next to each other.
Our Private Suites are a wonderful option for large parties and special occasions. Purchase a Private Suite online by first choosing the show you would like to attend. Call (206) 838-4333 for assistance purchasing over the phone.
Are you wheelchair/disabled accessible?
Yes. We have a chair lift and many of our seats are accessible by ramp. Please reference our seating chart or call 206.838.4333 for best available seating options. We have a limited number of tables in our theatre that are ADA / wheelchair accessible. They are available to be purchased on a first come first served basis by anyone. Should there be a need to move guests to make room for someone with a wheelchair, management may ask move a patron to accommodate said guest.
Is there a dress code?
There is no formal dress code, but we always encourage getting fancied up for your night out.
I left something behind, how do I retrieve it?
For lost and found items please call our Front Desk at 206.838.4349.
How does your Rewards Program work?
Come to 10+ shows a year and receive a credit toward future ticket purchases!
If you qualify, credits are automatically applied to your account in January of each year.
Your credits will appear as a payment option during the ticket purchase check out process.
I have a Triple Door Gift Card, how do I use it?
Can I check my balance online?
Use your Gift Card to purchase food and beverages at the venue.
If you wish to use your Gift Card for a ticket purchase please call 866.973.9612.
Check your balance here.
What are your ticketing fees?
Convenience Fee: Charged for purchases made online or over the phone. Fees vary based on ticket price and are paid back to our ticketing software company in order for us to use their services.
Order Fee: There is a $5 order processing fee per order for purchases made over the phone or in person. This fee covers hard costs such as ticket stock and wages for our box office staff.
Do you allow cancellations and refunds?
All tickets purchases are final. No refunds or cancellations are honored.
In the case of a cancellation, we will reach out to each ticket buyer personally. Please remember that we do NOT cancel for bad weather and cannot issue refunds to patrons unable to get to the show.
I bought seats for a show and cannot go, can I transfer my seats to another person?
Yes. Please email email@example.com or call 206.838.4333 and we will be happy to put the tickets under a different name. You may also transfer tickets directly from your confirmation email to anyone with an email address.
What is your menu like?
When experiencing live music at The Triple Door, you’ll enjoy full dinner and drink service right from your seats in the Theatre. The Triple Door’s kitchen features award-winning Southeast Asian dishes from our sister restaurant, Wild Ginger, and one of a kind dishes inspired by local ingredients and fresh Pacific Northwest seafood. Our menu adds an exciting and delicious cultural dimension to the live show experience.
View the menu here.
We also boast an extensive wine list with over 500 bottles.
What is your corkage fee?
$20 per bottle
What are the hours for the MQ Stage & Lounge?
Our Lounge is open on show nights from 4pm - 9pm.
Do you have happy hour?
Currently we don't have a happy hour, but are developing one and will launch it when more downtown workers return to offices.
Do you take reservations in the MQ Stage & Lounge?
Tables in the MQ are first come first served.
Can I rent out the MQ Stage & Lounge or Theatre for a Special Occasion?
What is your photo policy? Can I bring in a camera?
The photo policy is determined by each individual artist. Our general rule is that you can take pictures, as long as you are not using a professional rig. We never allow flash photography in the theatre. We do not know of the band’s photo policy until the night of the show.
How do I submit a band for a possible performance at the Triple Door or MQ Stage & Lounge?
Please send a link to your website and any additional info to firstname.lastname@example.org.
Are you hiring at the Triple Door?
You can find all of our job listings at www.wildgingerjobs.com