Frequently Asked Questions

Frequently Asked Questions

Where is The Triple Door located?

The Triple Door is located at
216 Union Street in downtown Seattle.


How do I purchase tickets?

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By Phone: 206.838.4333

In Person: 216 Union St - Seattle WA 98101 // 4pm-9pm on show nights.


How will I receive my tickets?

During the purchase process, select from Mobile (recommended), Will Call or Mailed.

Mobile: Access your Mobile Tickets from your confirmation email. 

Will Call: Tickets will be held at the door under your name.

Mailed: Tickets will be mailed within 3-5 days of purchase.


How many performance stages are in The Triple Door?

The Triple Door has two stages. The Mainstage Theatre hosts Live Music, Burlesque, Comedy and Cabaret performances from artists all over the world. There is a ticket charge for these performances.  See Upcoming Shows hereThe MQ Stage & Lounge hosts Live Music from local and nationally touring acts Tuesday-Saturday, and Mondays when there is a show in the Mainstage Theatre. There is never a cover charge for performances in the MQ. See upcoming MQ shows on our calendar, here.


When do theatre doors open?

On nights with a single performance, doors open 90 minutes prior to show time. 

For performances starting 6pm or earlier, doors open 60 minutes prior to show time.

On nights with two performances, doors open 90 minutes prior to the early show, and 30 minutes prior to the late show.


How do I avoid the check-in line at the entrance?

If you have Mobile Tickets or Physical Tickets already in hand, you are welcome to proceed into the theatre and a seater will show you to your seats.


What if I'm running late for a show?

At the discretion of management, unclaimed seats will be released 15 minutes after the headliner begins.

If you are running late, please call 206.838.4349 and we will hold your table for you.


What are your age restrictions?

The MQ Stage & Lounge is 21+

The Mainstage is an all-ages venue for shows starting at 8pm or earlier.

The Private Suites are perfect for families with children.  The glassed in rooms provide lighting and volume control that is customizable for each guests needs.

Performances starting at 9pm or later are all 21+. 

All Burlesque performances are 17+ (early shows), and 21+ (late shows). 

Please view specific performance info for exceptions.


Will I have reserved seats?

All seated tickets purchased through The Triple Door are Reserved Seating.

Larger tables will be shared if you do not purchase all available seats.


What are Standing Room Only (SRO) tickets?

Purchasing an SRO ticket guarantees you admission to the performance.

The Standing Room section is located at the back of the theatre. 

The Theatre has an upward slope giving you a clear view of the stage from this section.

You are welcome to order drinks from the MQ Stage & Lounge and bring them into the theatre with you.

We do release unclaimed seats 15 minutes after the headliner begins. At that time, you are welcome to inquire at the front desk about being moved into an open seat.


Can you accommodate large parties?

Due to the limited number of large tables, parties of five or more may be seated at separate tables.  If you are purchasing tickets online for a large group, try selecting multiple tables next to each other.

Our Private Suites are a wonderful option for large parties and special occasions. Purchase a Private Suite online by first choosing the show you would like to attend.
Call 206.838.4333 for assistance purchasing over the phone.


Are you wheelchair/disabled accessible?

Yes. We have a chair lift and many of our seats are accessible by ramp. Please reference our
seating chart or call 206.838.4333 for best available seating options.


Is there a dress code?

There is no formal dress code, but we always encourage getting fancied up for your night out.


I left something behind, how do I retrieve it?

For lost and found items please call our Front Desk at 206.838.4349.


How does your Rewards Program work?

Come to 10+ shows a year and receive a credit toward future ticket purchases! 

Apply your credit toward a ticket purchase by calling 206.838.4333.

View details


I have a Triple Door Gift Card, how do I use it? 
Can I check my balance online?

Use your Gift Card for a ticket purchase by calling 206.838.4333.

You are welcome to use your Gift Card to purchase food and beverages at the venue. 

Check your balance


What are your ticketing fees?

Convenience Fees are charged for purchases made online or over the phone. Fees vary based on ticket price.

Order Fee: There is a $5 order processing fee for purchases made over the phone or in person.


Do you allow cancellations and refunds?

All tickets purchases are final.  No refunds or cancellations are honored.

In the case of a cancellation, we will reach out to each ticket buyer personally. Please remember that we do NOT cancel for bad weather and cannot issue refunds to patrons unable to get to the show.


I bought seats for a show and cannot go,

can I transfer my seats to another person?

Yes. Please email or call 206.838.4333 and we will be happy to put the tickets under a different name.


What is your menu like?

When experiencing live music at The Triple Door, you’ll enjoy full dinner and drink service right from your seats in the Theatre. The Triple Door’s kitchen features award-winning Southeast Asian dishes from our sister restaurant, Wild Ginger, and one of a kind dishes inspired by local ingredients and fresh Pacific Northwest seafood.  Our menu adds an exciting and delicious cultural dimension to the live show experience.

View the menu

We also boast an extensive wine list with over 500 bottles.


What are the hours for the MQ Stage & Lounge?

Our Lounge is open 7 days a week from 4:00pm until Close.  Visit our
online calendar for exceptions. Free Live Music on the MQ Stage is Tuesday-Friday from 5p-7:30p, Friday & Saturday from 9p-11:30p and Mondays from 5p-8p when there is a show in the Mainstage Theatre.


Do you have a happy hour?

Yes. We have an early
happy hour seven days a week from 4pm to 6pm in the MQ Stage & Lounge.


Do you take reservations in the MQ Stage & Lounge?

Tables in the MQ are first come first served.


Can I rent out the MQ Stage & Lounge or Theatre for a Special Occasion?

Yes.  Please call our Private Dining Department at 206.838.4312 for more information, or visit the
Private Events section on our


What is your photo policy? Can I bring in a camera?

The photo policy is determined by each individual artist. Our general rule is that you can take pictures, as long as you are not using a professional rig. We never allow flash photography in the theatre. We do not know of the band’s photo policy until the night of the show.


How do I submit a band for a possible performance at the Triple Door or MQ Stage & Lounge?

Please send a link to your website and any additional info to


Are you hiring at the Triple Door?

You can find all of our job listings at

The Triple Door

216 Union Street
Seattle, WA 98101
Tickets 206.838.4333

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